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Delivery & Returns

Shipping will be delayed during sales events or busy periods, so please keep this in mind when placing orders.

Due to Brexit, all EU customers are now required to pay Customs Tax and/or Import Fees. Unfortunately Naio cannot be held responsible for this charge, the delivery costs you pay only cover what we pay to send the parcel out. If you refuse your parcel due to import fees/VAT we will deduct this and the delivery charges from your refund as it will be billed to us. 

We ship to the following countries:

Australia

Austria

Belgium

Bulgaria

Canada

Croatia

Czech Republic

Denmark

Estonia

Finland

France

Germany

Greece

Hungary

Republic Of Ireland

Italy

Japan

Latvia

Liechtenstein

Lithuania

Luxembourg

Monaco

Netherlands

New Zealand

Norway

Poland

Portugal

Romania

San Marino

Singapore

Slovakia

Slovenia

Spain

Sweden

Switzerland

UK

USA

 

 

 

 

Mainland UK Delivery

If you are located in Mainland UK* the standard delivery we offer is Next Day, to receive next day delivery please ensure that you order before 4pm GMT on weekdays and 1pm GMT for weekends, and also select DPD at the end of checkout.

Please see the below table for more information. 

During busy periods cut off times may change and deliveries may be delayed.

Orders placed before 4pm on a Friday will be delivered on the following Monday if Saturday or Sunday delivery is not chosen at the checkout. Orders will not be processed after 1pm on Weekends, the parcels will be collected at 3pm by the courier. If you order on Sunday for Monday delivery please ensure your order is placed before 1pm.

Please note we are unable to offer weekend deliveries if you choose UPS at the checkout, if you wish to have a weekend delivery please choose DPD and then the respective day at the checkout.


Mainland UK*

Delivery Order Amount for DPD:
 
Order Total: £0 - £24.99:
Delivery Cost: £4.99
 
Order Total: £25 - £59.99:
Delivery Cost: £2.99
 
Order Total: £60+:
Delivery Cost: FREE
 
Delivery Order Amount for UPS:
 
The standard rate for UPS Saver is priced at £5.99.
 
 
If you are not located in the Mainland please see here:

Highlands and Islands

Delivery Order Amount for DPD:
 
Order Total: £0 - £49.99:
Delivery Mon - Fri: £21.99
 
Order Total: £50 - £99.99:
Delivery Mon - Fri: £16.99
 
Order Total: £100 - £149.99:
Delivery Mon - Fri: £11.99
 
Order Total: £150+:
Delivery Mon - Fri: £6.99

Please note that in our busy periods orders may be delayed and there may delays after a Bank Holiday weekend.

If your parcel has not been delivered 7 days after ordering, please contact us at sales@naio.co.uk or send us a message over Facebook , as we are unable to track down parcels after 3 weeks.

Please note we are unable to ship to Jersey, Guernsey, the Channel Islands and Gibraltar so if you place an order to these locations we will have to cancel and refund them. If your order is shipped but returned to us by customs we will be unable to refund you any shipping costs you have paid for. 

*Mainland UK excludes Northern Ireland, Ireland, some areas in the Highlands of Scotland, and offshore islands such as Jersey, Isle of Man, Isle of Wight etc.

 

Delivery outside of UK

All delivery to locations outside of the UK is a standard 2-5 working days and the delivery costs are calculated as you go through the checkout. There will be a selection of couriers to choose from, please choose your preferred one, the couriers we use are DPD and UPS.

Please be aware, we do not ship to PO Boxes.

Unfortunately we are unable to determine which countries, need to pay Custom or Import Taxes. Please check your government guidelines for more information.

Returns

We always advise customers to contact us before sending items back to us, we may be able to offer advice with regards to the best or most cost effective way of returning your order.

Returning unwanted items

All products being returned must be unused, unopened and in a re-saleable condition.
We cannot accept liability for goods lost or damaged during transit whilst being returned to us. You are advised to wrap the product carefully to avoid any damages. You are also advised to return goods by recorded delivery, registered post, or by courier. Proof of postage will not be accepted as proof of delivery.

Please remember to include the following with your items: 

- Your order number 

- Name and address

- The reason for the return

Please note that the cost of returning unwanted items is your responsibility and that the original postage cost will not be refunded for non-faulty items or part returns.

We will allow the following period of time after the receipt of your order in which to return your item/s. 

- 14 days (within UK)

- 21 days (within Europe)

- 28 days (Rest of the world)

If it is not possible to return the items within these times please advise us.

Damaged/Faulty Goods
 
If goods are damaged or faulty please keep them together with the original packaging and contact us within 30 days of receiving the products, either by our contact us page, telephone, Facebook or LiveChat.
 
Please quote your order number and provide photos of the damaged/faulty goods to help the issue be resolved in a timely manner.

Unfortunately, if you contact us after the 30 day period we will be unable to provide you with any reimbursement or compensation due to the prolonged time that has passed however if you have contacted us before this period in some circumstances we may be able to increase this.


Returns should be sent to:

Naio Nails
Unit 10 
Navigator Court
Stockton-on-Tees
TS18 3TQ

Please include your order number, name & address with any returns this will help speed up your refund.

We aim to refund all returned goods within 1 working day after receipt of the return, please be aware that refunds can take up to 5 working days to be processed by your bank. Please also note that we are unable to refund any return postage unless the item/s returned are faulty or damaged.

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