Delivery and Returns

When you place an order with us, we work hard to send your order out as quickly as possible and here's how it works depending on what delivery option you choose!

Mainland UK Delivery

Local Delivery - Order before 10am for Same Day Delivery - FREE Over £35

If your delivery address is in one of our local TS postcodes, you are eligible for same-day delivery if your order is placed before 10am. Orders placed after 10am will be hand delivered the next day. (We do not offer deliver on a Saturday so please bare this in mind when ordering using this delivery option).

Next Day Delivery (Mon-Fri) - FREE Over £60

If you order by 4pm on a weekday, your order will be dispatched that day and delivered on the next working day. Orders placed after this cut off time will be dispatched the next day and delivered on the next working day. Please bear in mind, orders placed after 4pm on a Thursday will not be dispatched until Friday and then delivered on Monday as this is the next working day after dispatch.

PLEASE REMEMBER TO CHECK YOUR JUNK MAIL FOR YOUR ORDER CONFIRMATION AND CORRESPONDENCE FROM THE COURIER.

Local Delivery

TS POSTCODE £2.99 (Free Over £35)
Includes the Following Postcodes: TS1, TS2, TS3, TS4, TS5, TS6, TS7, TS8, TS10, TS11, TS12, TS14, TS16, TS17, TS18, TS19, TS20, TS22, TS23

Mainland UK

NEXT-DAY MON-FRI DELIVERY £4.99 (Free on orders over £60)
DPD Next Day, Saturday or Sunday Delivery is not available to postcodes beginning with: AB, BT, KA, FK, GY, HS, IM, IV, JE, KA, KW, PA, PH, PO, ZE

DPD UK Extended Areas

UK EXTENDED AREAS 2 DAY DELIVERY DPD £22.99 (Free Over £325)
MAINLAND UK SATURDAY OR SUNDAY DELIVERY DPD £9.99
(Free Over £150)
Includes the following postcodes: AB, BT, FK, HS, IM, IV, KA, KW, PA, PH, PO, ZE

PLEASE NOTE THAT ALL ORDERS TO SWITZERLAND AND FINLAND NEED TO BE OVER THE VALUE OF 150EUROS.

Please be aware, we do not ship to PO Boxes, Jersey, Guernsey, the Channel Islands and Gibraltar.

Please note Naio Nails are not responsible for any delays you may experience due to 3rd party couriers.

International and European Delivery

UPS and DPD European Dispatch

Orders placed before 4pm will be dispatched the same day. Orders placed after 4pm on Fridays will be dispatched on Monday.

The transit times will be estimated during checkout.

Country Prices

Country Prices (£)
Australia -
Canada -
France £14.99
Finland £20.50
Germany £18.99
Greece £24.99
Japan -
Republic Of Ireland £34.99
Netherlands £15.99
New Zealand -
Portugal £14.99
Singapore -
Switzerland £18.45

Returns

We can accept any unopened/unused in original condition products but unfortunately, we do not offer free returns therefore you as the customer will be responsible to cover the cost of the return. We advise sending the return using a tracked or signed for service so that the parcel can be located and to confirm it has arrived at the warehouse. Please remember to include a note which contains your name, order number and reason for return. The items will be checked once we receive them, and a refund will be issued accordingly. Our returns address is:

Naio Nails

Unit 2 Tralee Close

Kirkleatham

Redcar

TS10 5SG

Order Amendments

Order amendments will need to be made within one hour of your initial order being placed. You can notify us by email or live chat. Please ensure your order number and all details are included so that we can process the changes quickly.

Notice

Please note that we will need to be notified of any concerns or issues regarding received items within 5 working business days once your parcel has been delivered.

We aim to respond to any queries within 2 working days, if a response has not been received within this time period we kindly recommend checking any spam/junk inboxes.