This collection contains 4 of our favourite nude Urban Graffiti Gel Polish colours.
The collection may contain, but is not limited to the following colours:
The collection may vary depending on stock levels, but will always contain 4 different polishes.
The photo shown may not be included in the selection you receive.
All of the Urban Graffiti gel polish cures for 30 seconds under LED and 2 minutes under UV. Please be aware that darker colours may take longer to cure than others.
Unfortunately these shades are chosen automatically and you will not be given the option to choose the colours.
Shipping will be delayed during the busy periods.
Due to Brexit, all EU customers are now required to pay Customs Tax and/or Import Fees. Unfortunately Naio cannot be held responsible for this charge, the delivery costs you pay only cover what we pay to send the parcel out.
We ship to the following countries:
Australia | Austria | Belgium | Bulgaria |
Canada | Croatia | Czech Republic | Denmark |
Estonia | Finland | France | Germany |
Greece | Hungary | Republic Of Ireland | Italy |
Japan | Latvia | Liechtenstein | Lithuania |
Luxembourg | Monaco | Netherlands | New Zealand |
Norway | Poland | Portugal | Romania |
San Marino | Singapore | Slovakia | Slovenia |
Spain | Sweden | Switzerland | UK |
USA |
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Mainland UK Delivery
If you are located in Mainland UK* the standard delivery we offer is Next Day, to receive next day delivery please ensure that you order before 4pm GMT on weekdays and 1pm GMT on weekends, and also select DPD at the end of checkout.
Please see the below table for more information.
During busy periods cut off times may change and deliveries may be delayed.
Orders placed before 4pm on a Friday will be delivered on the following Monday if Saturday or Sunday delivery is not chosen at the checkout.
Please note we are unable to offer weekend deliveries if you choose UPS at the checkout, if you wish to have a weekend delivery please choose DPD and then the respective day at the checkout.
Mainland UK*
Highlands and Islands
Please note that in our busy periods orders may be delayed and there may delays after a Bank Holiday weekend.
If your parcel has not been delivered 7 days after ordering, please contact us at sales@naio.co.uk or send us a message over Facebook , as we are unable to track down parcels after 3 weeks.
Please note we are unable to ship to Jersey, Guernsey, the Channel Islands and Gibraltar so if you place an order to these locations we will have to cancel and refund them. If your order is shipped but returned to us by customs we will be unable to refund you any shipping costs you have paid for.
*Mainland UK excludes Northern Ireland, Ireland, some areas in the Highlands of Scotland, and offshore islands such as Jersey, Isle of Man, Isle of Wight etc.
Delivery outside of UK
All delivery to locations outside of the UK is a standard 2-5 working days and the delivery costs are calculated as you go through the checkout. There will be a selection of couriers to choose from, please choose your preferred one, the couriers we use are DPD and UPS.
Please be aware, we do not ship to PO Boxes.
Unfortunately we are unable to determine which countries, need to pay Custom or Import Taxes. Please check your government guidelines for more information.
Returns
We always advise customers to contact us before sending items back to us, we may be able to offer advice with regards to the best or most cost effective way of returning your order.
Returning unwanted items
Please remember to include the following with your items:
- Your order number
- Name and address
- The reason for the return
Please note that the cost of returning unwanted items is your responsibility and that the original postage cost will not be refunded for non-faulty items or part returns.
We will allow the following period of time after the receipt of your order in which to return your item/s.
- 14 days (within UK)
- 21 days (within Europe)
- 28 days (Rest of the world)
If it is not possible to return the items within these times please advise us.
Returns should be sent to:
Naio Nails
Unit 10
Navigator Court
Stockton-on-Tees
TS18 3TQ
Please include your order number, name & address with any returns this will help speed up your refund.
We aim to refund all returned goods within 1 working day after receipt of the return, please be aware that refunds can take up to 5 working days to be processed by your bank. Please also note that we are unable to refund any return postage unless the item/s returned are faulty or damaged.
Payment and Security
There are three methods of payment on our website, these are; PayPal, Amazon Pay and standard Card payments. We do not store any of your bank details on our website. Please see below for more information on the security of our separate payment methods.
Card Payments
All card payments are handled by PayPal, see the below section for more information.
PayPal
We will NEVER ask you to send us money via PayPal through an email address, we do not accept any form of payment this way. If we require extra payment we would send you an invoice for this, you would be made aware of this in advance.
PayPal monitors every transaction, 24/7 to prevent fraud, email phishing and identity theft. Every transaction is encrypted using their advanced encryption technology. Their dedicated team of security specialists will identify any suspicious activity and will help protect you from any fraudulent transactions.
You are also protected by PayPal Buyer Protection when you choose this payment method. All of the details for this can be found on their website here: https://www.paypal.com/uk/smarthelp/article/what-is-paypal-buyer-protection-and-how-am-i-covered-faq645
Amazon Pay
Amazon pay never shares your full payment information with us, we as the merchant, only have access to the information needed to complete and support the transaction, e.g. the last four digits of the card number and the card type. Amazon Pay is subject to the same strict security that your regular Amazon account is so you don't have to worry about anyone having access to your information. Please see more details about the security of Amazon Pay at their website here; https://pay.amazon.ie/help/5969?ld=APJPLPADirect
