We offer a same day delivery service for anyone located in our local TS postcode range, starting from the low price of £1.99! Order before 10am to qualify for Same Day Delivery.
We endeavour to ship ALL Orders shipping via DPD which have been placed and processed 4pm Monday to Friday and 1pm on Saturday and Sunday the same day for delivery the next day 7 days a week. We pride ourselves on over 99.6% of orders leaving our warehouse within this deadline, in the unlikely event that your parcel is delayed in leaving our warehouse, you will be notified and it will likely be dispatched the following day. If your order fails to leave our warehouse within 48 hours of the expected dispatch time, we will refund 10% of your product order value as a credit on you Naio Nails Account, which you can redeem against future purchases. This does not apply to non-dispatch days when our warehouse is closed for Christmas and New Year, National Holidays and bank holidays. It also does not apply to delayed or missed deliveries which are the fault of the courier or requests from the customer to hold the parcel until a later date.
Please note! If you wish to receive a Saturday or Sunday Delivery, please select this during the checkout process.
Naio Nails offers a free delivery service for UK orders totalling £60 and over, though this excludes Northern Ireland, Highlands and Islands of the UK. To see a full breakdown on shipping rates see our Delivery Rates page.
As well as the UK, we offer shipping to the following:
European countries
Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Republic Of Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
Rest of the world
Australia, Canada, Liechtenstein, Japan, Monaco, New Zealand, Norway, San Marino, Singapore, USA
EU Orders
Following the introduction of the Import One-Stop Shop (IOSS) VAT and Duty on Low value consignments under €150 EUR (excluding delivery and after discounts) is paid for by Naio Nails, meaning no delays waiting for your order to clear customs and no unexpected fees. Orders over €150 may be subject to import duty and VAT, we suggest, if you are not VAT registered in your country, to keep your product value after discounts, below €150.
Payment and Security
There are three methods of payment on our website, these are; PayPal, Amazon Pay and standard Card payments. We do not store any of your bank details on our website. Please see below for more information on the security of our separate payment methods.
Card Payments
All card payments are handled by Checkout.com
PayPal
We will NEVER ask you to send us money via PayPal through an email address, we do not accept any form of payment this way. If we require extra payment we would send you an invoice for this, you would be made aware of this in advance.
PayPal monitors every transaction, 24/7 to prevent fraud, email phishing and identity theft. Every transaction is encrypted using their advanced encryption technology. Their dedicated team of security specialists will identify any suspicious activity and will help protect you from any fraudulent transactions.
You are also protected by PayPal Buyer Protection when you choose this payment method. All of the details for this can be found on their website here: https://www.paypal.com/uk/smarthelp/article/what-is-paypal-buyer-protection-and-how-am-i-covered-faq645
Amazon Pay
Amazon pay never shares your full payment information with us, we as the merchant, only have access to the information needed to complete and support the transaction, e.g. the last four digits of the card number and the card type. Amazon Pay is subject to the same strict security that your regular Amazon account is so you don't have to worry about anyone having access to your information. Please see more details about the security of Amazon Pay at their website here; https://pay.amazon.ie/help/5969?ld=APJPLPADirect
