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Naio Nails FAQ's

DO YOU DO NAILS?

Unfortunately we do not offer nail services, and we only sell nail products.

WHICH UV/LED LAMP DO I NEED?

We highly recommend using either a UV or LED Lamp with a minimum powder of 36 watts, or otherwise the product will not cure correctly and you may encounter some issues.

 

CAN I ADD OR REMOVE ITEMS TO MY ORDER?

Unfortunately once an order is placed, we get to work straight away and can not add or remove products!

If you require more items, another order would need to be placed!

DO YOU OFFER NEXT DAY DELIVERY?

Yes we do! Orders to MAINLAND UK can be delivered next day if this option is selected at the checkout and ordered before our cut off time! Please see our delivery and returns page for all information! 
 

* Mainland UK excludes Northern Ireland, Ireland, some areas in the Highlands of Scotland, and offshore islands such as Jersey, Isle of Man, Isle of Wight etc.

WHY ISN'T MY TRACKING NUMBER WORKING?

DPD re-use tracking numbers so you will not be able to track your order until after 5pm on the day that you received your tracking information. Your order can be tracked at www.dpdlocal.co.uk

WHY ISN'T MY DISCOUNT CODE WORKING?

If you have not got your discount code directly from us via our mailing list or Facebook then the chances are it is either an expired or fake code.

ARE YOUR ACRYLIC LIQUIDS ODOURLESS?

No, but we have been told by our customers that the Maximum Adhesion has a slightly more pleasant odour than the other liquids.

WHY DID I RECEIVE ALL MY LIQUIDS IN 30ML BOTTLES?

This is most likely due to the customs regulations of where you live e.g. if you are located in America we are only able to ship liquids in 30ml bottles.

WHEN WILL *PRODUCT* BE BACK IN STOCK?

If the item is out of stock it means we are still waiting on a shipment from our supplier. Follow us on Facebook or Instagram for any stock updates.

HOW LONG DO ACRYLIC NAILS LAST?

Usually between 2-3 weeks, if cared for correctly. You can get an infills and this will make the nails last longer.

DO I NEED TO CAP YOUR COLOURED ACRYLIC POWDERS IN CLEAR?

No, all of our powders are strength powders meaning that they do not need to be capped. However, many people do like to cap them so that during the filing process they are not filing away the colour, this also means that they are using less coloured acrylic when building the nail.

WHY HAS MY ACRYLIC/GEL NAIL POPPED OFF?

Usually it is because you have not prepped the nail properly.

Follow the steps below to prep the nail:

  1. Push the cuticle back ensuring no cuticle is on the nail bed as the acrylic will not stick to it.
  2. Buff the nail with a buffing block to remove the surface shine.
  3. Remove dust from nail using either a manicure brush or a lint free pad with a bit of Acetone or Gel Residue Remover.
  4. Apply nail prep/dehydrator.
  5. Apply acid free nail primer or for an even stronger bond acid primer (primer not needed for gel nails)
  6. Your nails should now be ready for the application of Acrylic or Gel :)

WHAT IS A PINCHING TOOL USED FOR?

It is used to create the illusion of a long, slender nail and it strengthens the nail, as the C curve provides strength.

WHICH GELS CAN BE CURED UNDER LED LIGHT?

 All of our gels can be cured under LED light.

I CAN'T ACCESS MY ACCOUNT. HOW DO I VIEW MY ORDER HISTORY?

Unfortunately as we have changed website, old accounts are no longer active. If you open a new account on the new website, you will receive an email to verify your account. Once you click on this, your address and contact details will be transferred over for you.

DO YOU SEND FREE SAMPLES?

Unfortunately in order to keep the cost of our products low, we do not offer free samples of our products. If you are wanting to try them out, you may be interested in ordering one of our starter kits which can be found here:https://www.naio-nails.co.uk/collections/acrylic-nail-starter-kits

DO YOU HAVE TO BE QUALIFIED TO ORDER FROM US?

No, you do not need a qualification to purchase our products. We believe that even people who are just training our doing this for fun deserves good products at great value so anyone can order! :)

THERE IS AN ISSUE WITH MY ORDER. WHAT DO I DO?

Please get in touch with us within 1 month of receiving your products, include your order number and photos of any item that is damaged. You can contact us either by Facebook, LiveChat or email.

CAN YOU SHIP TO AUSTRALIA/CANADA?

You will be able to select Australia or Canada at the checkout. All items other than acetone can be shipped to Australia and Canada.

DO YOU SHIP TO AFRICA/SOUTH AMERICA?

Unfortunately due to strict shipping regulations set in place by the courier service we use, we are unable to ship to these continents. We are sorry for any inconvenience caused.

ARE YOUR PRODUCTS KIND TO ANIMALS?

Our Urban Graffiti Gel Polish, Builder in a Bottle and Acrygel are all vegan friendly, cruelty free and use our 10-Free formula. The 10 ingredients that our Gel Polish are free of are Formaldehyde, Toluene, DBP, Camphor, Formaldehyde resin, Xylene, Parabens, Fragrances, Phthalates and animal ingredients.

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