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Delivery Rates and Information

Mainland UK Delivery

DISPATCH

We endeavour to ship ALL Orders shipping via DPD which have been placed and processed 4pm Monday to Friday and 1pm on Saturday and Sunday the same day for delivery the next day 7 days a week. We pride ourselves on over 99.6% of orders leaving our warehouse within this deadline, in the unlikely event that your parcel is delayed in leaving our warehouse, you will be notified and it will likely be dispatched the following day. If your order fails to leave our warehouse within 48 hours of the expected dispatch time, we will refund 10% of your product order value as a credit on your Naio Nails Account, which you can redeem against future purchases. This does not apply to non-dispatch days when our warehouse is closed for Christmas and New Year, National Holidays and bank holidays. It also does not apply to delayed or missed deliveries which are the fault of the courier or requests from the customer to hold the parcel until a later date.

DELIVERY

We offer a same day delivery service for anyone located in our local TS postcode range, starting from the low price of £1.99! Order before 10am to qualify for Same Day Delivery.

If you are located in Mainland UK* The standard delivery we offer is EVRi 48 Hour with a starting price of £2.99. EVRi 48 Hour is a standard 2 working day service, if you order on Friday before 4pm it will be delivered on Tuesday, Friday orders after 4pm will be delivered on Wednesday.

To receive next working day delivery please ensure that you order before 4pm GMT on weekdays and 1pm GMT for weekends, and also select DPD or EVRi 24 at the end of checkout. Please be aware standard DPD and EVRi 24 do not deliver on weekends.

Please see the below table for more information.

During busy periods cut off times may change and deliveries may be delayed.

DPD orders placed before 4pm on a Friday will be delivered on the following Monday if Saturday or Sunday delivery is not chosen at the checkout. Orders will not be processed after 1pm on Weekends, the parcels will be collected at 3pm by the courier. If you order on Sunday for Monday delivery please ensure your order is placed before 1pm.

Please note we are unable to offer weekend deliveries if you choose UPS or EVRi at the checkout, if you wish to have a weekend delivery please choose DPD and then the respective day at the checkout.
 

Delivery Rates based on order value and selected courier for UK Mainland Delivery:

Order ValueDPD
Weekday Delivery*
DPD
Weekend Delivery*
EVRI 24 Hrs
Weekday Delivery*
EVRI 48 Hrs
Weekday Delivery
EVRI 24 Hrs
Highlands, Islands & Ireland
UPS Weekday Delivery
£0 - £34.99£5.99£9.99£3.99£2.99£5.99£6.99
£35 - £59.99£3.99£5.99£1.99£0.99£3.99£4.99
£60 - £99.99£1.99£3.99FREEFREE£1.99£2.99
£100 - £124.99FREE£1.99FREEFREEFREE£0.99
£125+FREEFREEFREEFREEFREEFREE

*Excludes Northern Ireland, Ireland, some areas in the Highlands of Scotland, and offshore islands such as Isle of Man, Isle of Wight etc.

Please be aware, we do not ship to PO Boxes, Jersey, Guernsey, the Channel Islands and Gibraltar.
If you place an order it will be cancelled, if your order is shipped but returned to us by customs we will be unable to refund you any shipping costs you have paid for.

EU Orders
GOOD NEWS!
Following the introduction of the Import One-Stop Shop (IOSS), VAT and Duty on Low value consignments under €150 EUR (excluding delivery and after discounts) will be paid for by Naio Nails, this means no delays waiting for your order to clear customs and no unexpected fees.

Due to the EU customs clearance issues many of our customers are experiencing, we are currently capping our maximum order values to the EU to €150 EUR excluding shipping, after discounts.
If you wish to place an order over €150 EUR and are happy to accept that you will be charged VAT and Import Duty upon your parcels entry to your county, and this may delay your expected delivery date, please contact our customer services team and they will be happy to help. 

As well as the UK, we offer shipping to the following
European countries
Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Republic Of Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden

Rest of the world
Australia, Canada, Liechtenstein, Japan, Monaco, New Zealand, Norway, San Marino, Singapore, USA

Rates outside of the EU vary depending on the delivery country and the weight of the order, please add items to your basket to receive an accurate quote for delivery costs.

The transit time for all delivery locations outside of the UK is a standard 2-5 working days

Country
(Extended Area Rates
Shown in brackets)

Order Value
£0 - £34.99
Order Value
£35 - £59.99
Order Value
£60 - £99.99
Order Value
£100 - £125
Order Value
£125+
Austria £11.99 (26.99)£9.99 (£24.99)£7.99 (22.99)£5.99 (20.99)£3.99 (18.99)
Belgium £9.99£7.99£5.99£3.99£1.99
Bulgaria £16.99£14.99£12.99£10.99£8.99
Croatia £16.99 (31.99)£14.99 (29.99)£12.99 (27.99)£10.99 (25.99)£8.99 (23.99)
Czech Republic £11.99 (26.99)£9.99 (£24.99)£7.99 (22.99)£5.99 (20.99)£3.99 (18.99)
Denmark £11.99 (26.99)£9.99 (£24.99)£7.99 (22.99)£5.99 (20.99)£3.99 (18.99)
Estonia £16.99£14.99£12.99£10.99£8.99
Finland £11.99 (26.99)£9.99 (£24.99)£7.99 (22.99)£5.99 (20.99)£3.99 (18.99)
France £9.99 (24.99)£7.99 (£22.99)£5.99 (20.99)£3.99 (18.99)£1.99 (16.99)
Germany £9.99 (24.99)£7.99 (£22.99)£5.99 (20.99)£3.99 (18.99)£1.99 (16.99)
Greece £26.99£24.99£22.99£20.99£18.99
Republic Of Ireland £14.99£12.99£10.99£10.99 (25.99)£8.99 (23.99)
Latvia £16.99£14.99£12.99£10.99£8.99
Lithuania £16.99£14.99£12.99£10.99£8.99
Luxembourg £9.99£7.99£5.99£3.99£1.99
Netherlands £9.99 (24.99)£7.99 (£22.99)£5.99 (20.99)£3.99 (18.99)£1.99 (16.99)
Poland £11.99 (26.99)£9.99 (£24.99)£7.99 (22.99)£5.99 (20.99)£3.99 (18.99)
Portugal £26.99£24.99£22.99£20.99£18.99
Romania £16.99£14.99£12.99£10.99£8.99
Slovakia £16.99£14.99£12.99£10.99£8.99
Slovenia £16.99£14.99£12.99£10.99£8.99
Spain £11.99 (26.99)£9.99 (£24.99)£7.99 (22.99)£5.99 (20.99)£3.99 (18.99)
Sweden £11.99 (26.99)£9.99 (£24.99)£7.99 (22.99)£5.99 (20.99)£3.99 (18.99)

If your parcel has not been delivered 7 days after the expected date of dispatch, please click here to contact us or send us a message over Facebook, to track orders over 3 weeks overdue, we are required to submit a claims report to the courier, this claim can take up to a month for the courier to resolve.

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